At premiumprox, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, pack, and ship your products so you always know what to expect.

1. Order Processing Time

Once your order is placed and payment is confirmed, we begin processing it within 24 to 48 working hours. Orders placed on Sundays or public holidays are processed on the next working day.

2. Delivery Partners

We ship all orders through trusted third-party courier and logistics partners (such as Delhivery, Blue Dart, DTDC, Ekart, India Post, and other reputed delivery services). The delivery partner for your order is selected based on your location and the fastest available service in your area.

3. Estimated Delivery Time

After your order is dispatched, the estimated delivery time is as follows:

• Metro cities and major towns: 3 to 5 business days.
• Other locations and remote / rural areas: 5 to 8 business days.
• Delivery timelines are estimates and may vary due to weather, festivals, courier delays, or other unforeseen circumstances beyond our control.

4. Shipping Charges

Shipping charges (if any) are calculated and displayed at checkout before you complete your payment. Some products or order values may qualify for free shipping, which will be clearly mentioned on the product or checkout page.

5. Order Tracking

Once your order is shipped, we will share the tracking details (tracking number and courier partner) via email, SMS, or WhatsApp on your registered contact details. You can use these details to track your shipment in real time on the courier partner's website.

6. Delivery Address

Please ensure that the shipping address and contact number provided at the time of order are complete and accurate. premiumprox is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

7. Failed or Delayed Deliveries

If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the package, the courier may reattempt delivery or return the product to us. In such cases, additional charges may apply for re-shipping.

8. Contact Us

If you have any questions about your shipment or this Shipping Policy, feel free to reach out to us at Pradippipaliya999@gmail.com or call +91 8264321880, or visit our Contact page.